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 The “Point Service”

Can You Really Call it a “Point Service?”

Your taste of life in Paris and France
Monday, December 5, 2011 • Paris, France

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Dear Parler Paris Reader,

I had one of those Paris service experiences that could make anyone pack up and head for more amiable pastures. Luckily they don’t happen very often anymore, now that I have pretty much learned how to use charm to get better service. That’s what it takes, too – charm. In this world, money does not talk...and neither does bad humor.

Maybe they were getting bad vibes as I entered the “Point Service” for Freebox to trade old equipment for new. No doubt, I was in a mad rush as the depot was closing in 15 minutes. There was no time to spare and surely there was anxiety written all over my face.

Freebox is one of the many companies that offer a 30€ a month deal on High Speed Internet with WiFi, Satellite TV with zillions of channels and VoIP phone free to over 100 countries, or something similar. All of the companies provide a great service for very little money, but all of them give the poorest technical service, too. Keeping our Internet and email going is of such utmost importance that the technical foibles by these companies are the bane of our existence. We’ve tried them all and one is as poorly run as the other.

5-12-11freebox equipmentSome of the Freebox equipment went bad, as it often does. The company will change it free of charge, but you must bring in the old equipment and make an exchange. They have “points services” all over town to make it easier to swap the equipment. This was one of those located on avenue de la République. It wasn’t all that far away and it seemed like a simple task to unplug one Freebox, take it in a bag, bring back the new Freebox and plug it in. My stupidity.

There were two young men behind the counter who seemed pleasant enough. I offered up all the documents and the equipment. Yes, they said, my new equipment was there waiting for me, but I was supposed to have boxed up the old equipment.

Ok, I didn’t realize that, so I asked, “Can’t we switch the box from the new equipment to the old equipment?” (That hadn’t dawned on them as a possible solution.)

“Well yes, but it’s supposed to be taped.”

So again, looking for solutions, I asked, “Do you have any tape I can use?”

“Yes, but not enough for you to use. We have very little and need it to last the rest of the day.” (I swear this is true.)

They suggested going to the Franprix (supermarket) down the street. Quickly, I fled the office and raced there only to find the store out of tape. With ten minutes to spare, I canvassed every shop within a three-block radius and found no tape to be had anywhere of any kind.

No time left meant returning to the “Point Service” and begging them to let me use their tape.

That did no good whatsoever. These two guys were not about to let loose of their precious cellophane for this middle-aged American woman with the bad French accent. Forget it.

That’s when I lost it.

My broken French turned into English and then the English turned into obscenities. It went from bad to worse. Before storming out with the old equipment in hand, I had the final two words -- which you would deem unbecoming to a lady...but I said them...and it felt good, too!

Two days later a member of my staff took the equipment back to the “Point Service” on my behalf – this time boxed. She carried a large roll of packaging tape so that she could tape it before their very eyes. (We wondered if they would check the contents to make sure all the parts were there.) When she handed it over untaped, what do you think they said?

“Oh, no problem. We have tape.” (I swear this is true.)

A la prochaine...

adrian charlot_4-12-11Adrian Leeds
Editor, Parler Paris

Respond to Adrian


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manda djinnP.S.  We mourn and celebrate the life of American in Paris, friend and talented singer and performer Manda Djinn who passed away Saturday, November 26th due to complications following a long-battled breast cancer. We are told her death was quick, unexpected and she did not suffer. For those who wish to send condolences or make a donation, contact Manda’s husband, Raphael Loison at Raphael Loison 

 P.P.S.  Mark your calendar for December 13th when Interior Architect and Designer Martine di Mattéo talks about "How to Create the French Shabby Chic Style" at Parler Paris Après Midi. Visit Parler Paris Après Midi for more information.


Welcome to your home in Paris. Home is how you will feel in a private apartment in Paris that has the "seal of approval" from Parler Paris Apartments and me, Adrian Leeds. Enjoy the crisp and comfortable fall season, a glorious time to enjoy Paris, when there is so much to see and do!

Le Temple des RosiersFeaturing Le Temple des Rosiers

Le Temple des Rosiers is everyone’s dream. Located in the heart of Le Marais overlooking the famous rues des Rosiers and Vieille du Temple, the renovation and decoration have turned this palatial 150 square-meter apartment into a masterpiece of style and comfort. Make your Parisian dreams of ultimate luxury in the City of Light come true.

Book your Parler Paris Apartment and stay between now and December 20th to take advantage of the lowest prices of the year! Ask about our holiday specials. Visit Parler Paris Apartments: to view our full selection or email: 

martine2011Parler Paris Après-Midi

At every Après-Midi, a guest speaker of note will come to talk about a topic of interest and then open the floor for questions and discussion.

December 13 - Martine di Mattéo, Interior Architect and Designer -- "How to Create the French Shabby Chic Style"

Seamlessly bi-cultural, trained in France and America, French born Decoratrice Extraordinaire Martine di Mattéo displays a talent and passion for interior design that demands attention. Her busy schedule includes numerous Paris renovations, vast experience in major retail American stores, 14 years as Directeur of Visuelle for Paris Disney, consultant for European theme parks and seasonal rearranging of world reknown Paris institutions and museums. Even with all her fine-tuned skills, Martine credits her best work to her keen desire to create beauty, peace and harmony above all. At the end of the day, she is an artist with an eye for perfection. 

Tuesday, December 13, 2011
and the second Tuesday of every month 3 p.m. to 5 p.m.
Upstairs at La Pierre du Marais, on the corner of rue des Archives and rue de Bretagne, 3rd.
Métro Lines 9, 3 et 11, stations Temple, République or Arts et Métiers

Costs nothing except whatever you drink!

For more information, visit Parler Paris Après Midi

psinewyradPSI Communications -- New Year, new dreams and a new boat to float!

Join us to create paper new year's boats! Laugh & launch on the Seine. We light the little boats on fire -- to send up your wish in the Asian tradition. Fire, water, and bring your imagination!

Families welcome, art boat supplies and food provided. What do you want to drop overboard this year? What do you want to add to your boat? 

SUNDAY January 22nd from 14:30h to 20h in a private place in Ile St. Louis. Metro St. Paul (1) or Pont Marie (7).

For more info visit and ask for our special offer to Parler-Paris readers! Go to PSI or email:

France Owner's ManualA Gift to Make Your French Property Dream Come True!

France: The Owner’s Manual

France always makes sense! It is one of the most beautiful countries in the world, immersed in culture and tradition, with a good climate and unspoiled countryside, as well as excellent health care and affordable real estate. It’s not surprising that France is the world’s favorite destination, receiving in excess of 82 million overseas visitors each year.

This edition is updated and edited by Adrian Leeds and Schuyler Hoffman. If you’ve ever aspired to living or investing in this beautiful and desirable country, France: The Owner’s Manual will provide you with all the information you need to turn your dreams into reality. Give it as a gift or get your copy today!

ad-PParlorLOGOPractice Your French...or English!

Parler Parlor French-English Conversation Group

Practice speaking French and English. Make friends, discuss interesting topics, learn about other cultures, progress in understanding and speaking, naturally and easily. Meets three times a week -- come as often as you like!

Please note: Parler Parlor will be closed from December 22, 2011, reopening January 3, 2012.

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